Refund policy

Periscope is operated by Periscope Social (ABN 92 241 934 532).

Periscope is sold as a subscription service. This policy explains when we may issue a refund and how cancellations work. It forms part of our Terms of Service.

Payments are processed by Paddle on our behalf. Refund timing may depend on your bank or card issuer after we approve a refund.

If your plan includes a trial, you will not be charged until the trial ends unless stated otherwise at checkout. Cancel before the trial ends to avoid the first paid charge.

Trial eligibility is limited. We may deny a trial if you have already used one for the same organisation or payment method.

You can cancel a subscription at any time from Settings → Organisation → Billing in the portal, or through the Paddle customer portal.

Cancellation takes effect at the end of the current billing period unless your plan states otherwise. You keep access until that date. We do not provide prorated refunds for unused time in a billing period except where required by law or stated below.

We may approve a refund in these cases:

• Duplicate charge: you were billed twice for the same period
• Billing error: we charged the wrong amount or plan
• Service failure: a confirmed, prolonged outage prevented meaningful use of paid features and we could not resolve it within a reasonable time
• First subscription charge after trial: you cancel within 7 days of the first paid charge following a free trial and you have not materially used paid-only features during that period
• Legal requirement: where applicable consumer law requires a refund

We generally do not refund partial months or years, plan downgrades, unused seats, or charges after sustained use of the service during the billed period.

Send a request through our contact form. Include the email on your workspace account, organisation name, charge date, and reason for the request.

We aim to respond within 5 business days. Approved refunds are returned to the original payment method. Processing by your bank may take 5–10 business days.

Contact us before opening a chargeback or payment dispute. We will work with you to resolve billing issues. Unresolved chargebacks may result in suspension of workspace access until the matter is closed.

Customers on a written enterprise or custom agreement should follow the refund and cancellation terms in that agreement. If there is a conflict, the written agreement prevails.

Billing and refund requests: contact us